Rental agreement:

This document is signed by the client. It outlines specific conditions of the agreement, including duration, contracted services, and estimated price to be paid, among others. By signing, the client confirms the accuracy of the data and acceptance of the rental conditions.

Upon rental, the client must provide an identity card or passport if not a national of a European Union country. The client must also be at least 25 years old and possess a valid driving license for a minimum of two years. If the client does not meet the age and driving license requirements, they are asked to contact us before booking a vehicle. For driving licenses issued in languages with non-Latin alphabets (e.g., Japanese, Arabic), an international driving license is required. For licenses from countries not part of the international driving license agreement, a translation from a recognized official authority is necessary.

Responsibilities:

The company is responsible for providing a vehicle in good working order and replacing it in case of mechanical breakdown, provided a replacement is available. The company is liable for damages caused by its acts or omissions. The client is responsible for the proper use of the rented vehicle, traffic fines, and other expenses during the rental period.

Collection:

Upon collection, the client must inspect the vehicle's condition and note any damage in the Vehicle Condition Report to prevent conflicts upon return. The client is responsible for vehicle care, including ensuring correct fuel. The client agrees to return the vehicle in its delivered condition, considering normal wear and tear.

Rental Restrictions:

The client may not sublease, transfer, or sell the vehicle covered by this agreement. The vehicle must not be used for passenger or cargo transport for hire, driven on unsuitable roads, including racetracks. The client must adhere to load limits, avoid carrying hazardous materials, participating in races, or using the vehicle for illegal purposes. Only authorized drivers named in the agreement may drive, refraining from driving under the influence. Driving abroad requires company authorization, with additional charges applicable. Smoking is prohibited, with a €500 charge for violations.

Fines and Other Charges:

The client is responsible for fines, expenses, or penalties for driving offenses during the rental term, with some payments made directly by the company.

Mileage Policy:

Mileage limits apply, with excess kilometers incurring a surcharge of:

Category A & B: 0.2€ per exceeding kilometer.
Category C: 0.25€ per exceeding kilometer.
Category D: 0.3€ per exceeding kilometer.
Category X: 0.5€ per exceeding kilometer.

Insurance Policy:

Comprehensive coverage is included, protecting the client and authorized drivers against third-party claims during the rental.

Vehicle Match:

In case of unforeseen events, such as a vehicle being out of service, you may be provided with a different vehicle. In such a case, you will always be provided with a vehicle from the same category.

Fuel Policy:

The vehicle must have a full tank of fuel upon return. Failure to comply with this will result in a handling fee of 30€ + 2.5€ per liter of fuel (applied to all types of fuel). When applicable, the amount will be taken from the security deposit.

Breakdowns:

The client should call Roadside Assistance for mechanical failures or accidents. The client is responsible for expenses due to misuse. Repairs or maintenance require company permission. In case of an accident, the client must cooperate, notify the company and authorities, and complete an Accident Report.

Theft:

The client is responsible for vehicle safety, minimizing theft risks.

Return Procedure:

The client must return the vehicle to the company's office on the agreement expiry date. Changes require 24-hour notice and may incur charges. Early returns do not warrant refunds. Failure to return may be reported as theft. The company may request vehicle exchanges.

Refund Policy:

Full refunds are available up to two weeks before the rental period. Bookings made less than two weeks prior are non-refundable.

Choice of Court:

Any disputes arising from this contract will be submitted to applicable courts and tribunals under Spanish jurisdiction. Go-go Costa operates under Spanish law.